FREQUENTLY ASKED QUESTIONS
(Updated 5th June 2014)


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GENERAL FAQs

WHAT IS HELL & BACK?
HELL & BACK is an off-road obstacle course challenge, featuring man-made and naturally-occurring challenges over a variety of terrain, on course 10-15km long. Check out more of our obstacle videos here.



IS THERE A MASS START?
No, there will be a number of wave starts. There will be between 250-500 HELLRAISERS (participants) in each wave.  Wave start times are announced about two weeks prior to the event. 

CAN I CHOOSE MY START TIME?
Yes, when you are registering, you will be asked which wave you want to start in.

CAN I CHANGE MY START TIME?
If you give us enough time (at least 4 weeks before the event), we will do what we can to facilitate you on the Official Start List. Please note though that there are a limited number of places in each wave and they are allocated on a first come, first served basis. 

If you miss your designated start time you may start in a later wave, but you CANNOT start in an earlier wave than the one you've been assigned to. Waves are colour-coded, your Wrist band colour matches your wave colour. 



WHAT SHOULD I WEAR?
A light breathable top and shorts, leggings or tights. You will get wet more than once so wicking material is highly recommended. Skin tight leggings are recommended but not mandatory. Gaiters and waterproof trousers are not allowed.

FOOTWEAR
Trail runners are best, astro boots are a cheap decent alternative to these. Old reliable runners will get the job done. For safety reasons, we do not allow walking boots, football boots with any kind of studs, or cross-country spikes. (You will be climbing and crawling in close proximity to other participants and nobody likes getting a stud in the face!)

DUCT TAPE
Duct tape on shoes is not permitted as our venue is a working farm. We suggest runners are tied tightly in a triple-knot.

WILL I GET WET?
Yes, there are plenty of water obstacles but nothing deeper than about 4 foot (just above your waist). There are no swimming sections on the course. 

WILL I GET COLD?
Part of the HELL & BACK challenge is overcoming the elements, as well as the obstacles! We have designed the course so that while you will get wet, you should be constantly on the move so you shouldn't get too cold!

WILL I NEED HELP AT SOME CHALLENGES?
You might. That's where your fellow HellRaisers come in. And our friendly course marshals, if needed.

SHOULD I CARRY WATER?
Not unless it's in a hands-free container. There will be water stations on the course and we will also provide complimentary bottles of Water at the finish line.



CAN I LISTEN TO MY MUSIC DURING THE EVENT?
No. Mud and electronics don't mix well.

WHAT IS THE CUT OFF TIME?
For health and safety reasons, you have 3 hours to get around the course. The cut off time is 3 hours after the last wave and we reserve the right to remove participants from the event.

CAN I TAKE PART IF I AM UNDER 16?
No, for insurance purposes, you must be over 16 years of age to take part.

IS THERE A CHARITY ELEMENT TO HELL & BACK?
While HELL & BACK is not a charity event we recognise that many of our participants take part in the event to raise money for charity. However, fundraising for charity is NOT a requirement for taking part in the event. Please click here for more info.

WILL THERE BE ELECTRONIC TIMING USED?
No. There are no timing chips at HELL & BACK and no official times are recorded (It's not a race). We will have a digital clock at the start and finish line so you can calculate your own time if you wish.

DO I NEED TO NAVIGATE?
No, the course will be clearly marked and marshaled by our event staff and distance markers.

WHAT TRAINING SHOULD I DO?
There is no easy way through HELL & BACK but training definitely helps. We have outlined a few brief tips below but don't forget to check out our training page for more information and advice from previous HELL & BACK participants and bloggers;http://www.hellandback.ie/Training.html

CAN I VIEW PHOTOS OF PREVIOUS EVENTS
Yes, check out thousands of photos from previous HELL & BACK events on our Facebook pagewww.facebook.com/hellandbackchallenge

Course Map
Hercules Course Map Coming soon
  

IS THERE SOMEWHERE I CAN STAY?
  • milllhouse B&B, Keenaghan, Ballymoate. (071) 918 3449 (10 Mins away)
  • Castle Dargen Hotel, Ballygawley. (071) 911 8080 (10 Mins)
  • Church View, Gorteen. (071) 918 2935 (10 Mins away)
  • Cawleys Guest House, Tobercurry. (071) 918 5025 (15 Mins away)
  • Murphys Hotel, Tobercurry. (071) 918 5598 (15 Mins away)


EVENT PACK FAQs

WHAT IS IN MY EVENT PACK?
You will receive your Wrist band and exclusive HELL & BACK technical t-shirt.

WHERE DO I PICK UP MY EVENT PACK?
It depends on the venue! 
  • Events in Bray: You must collect your Pack from our Event Partner 53 Degrees North in Blanchardstown, Carrickmines or Cork. Packs will be available in from the Wednesday prior to the event. You choose which store you want to collect from when registering.

  • Events in Sligo: You can collect your Pack at the Venue on the morning of the event.

WHAT DO I NEED TO BRING WITH ME TO COLLECT MY EVENT PACK?
You must have a printed copy of the Registration Confirmation Email that you received when you registered for the event. To help prevent delays, please also have your participant number on hand if required.

CAN I PICK UP MY PACK AT THE EVENT VENUE ON THE DAY?
Again it depends on the venue!
  • Events in Bray: No! You must collect your Event Pack from one of the 53 Degrees North stores prior to HELL & BACK as there will be no facility to collect the packs at the event.  Please note the Carrickmines store will be open at 7.30am on both event days to facilitate pack collection. You MUST collect your pack from your assigned store!  

  • Events in Sligo: Yes! All participants collect their Pack on the morning of the event at Temple House Estate. 
CAN I PICK UP THE EVENT PACK FOR ALL MEMBERS OF MY TEAM?
Yes. One team member can pick up the Event Pack for the full team. There will be four envelopes stapled together with the bib numbers of each person individually marked on each envelope. You must have Photo ID + your Confirmation Email printed with you to collect the pack.

CAN I PICK UP THE EVENT PACK OF OTHER PARTICIPANTS?
Yes, however you can now only pick up the Event Pack of ONE OTHER PERSON, so a maximum of two Event Packs per person. You must have photo ID + the Registration Confirmation Email for both packs printed with you. To help prevent delays, please also have your participant number and those of any other participant with you.

WHAT INFO IS ON THE START LIST?
On the Official Start List, you can find your participant number, collection point you've selected for your Starter Pack and your starting time for the day.

HELL & BACK Start Lists will be posted here: HELL & BACK NEWS

A link to the Official Start List will also be posted on our social media pages (Facebook & Twitter) 3 weeks beforehand so you have all you need to know about the big event at that stage. 





ON THE DAY FAQs

WHERE DO I PARK?

Events in Bray:
  • Titan (Sept): Parking is on-site in Killruddery. Full details will be posted on our website and social media outlets (Facebook & Twitterin advance of the event.
  • If you have pre-paid for parking, bring your QR Code Email with you
  • If not, you can pay €10 Cash on Gate
If you park where you need to get the complimentary Shuttle Bus to the Venue, make sure you give yourself at least 90 mins before your allocated start time to park, get shuttle bus, leave keys in Secure Valuables Drop, warm up etc.
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Events in Sligo: 
  • Hercules (Oct): Parking is on-site in Temple House Estate. Full details will be posted on our website and social media outlets (Facebook & Twitter) in advance of the event.
  • If have pre-paid for parking, bring your QR Code Email with you
  • If not, you can pay €5 Cash on Gate
You will need to walk at least 10-15 minutes from the Car Park to the Start Line so make sure you give yourself at least 60 mins before your allocated start times to park, leave keys in Secure Valuables Drop, warm up etc.


IF YOU HAVE PAID IN ADVANCE FOR PARKING, YOU WILL RECEIVE 
YOUR UNIQUE QR CODE BY EMAIL. IF NOT, CALL US ON 01 2147355 ASAP!
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CLICK ON ABOVE IMAGE FOR PDF
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IS THERE A CAR PARKING CHARGE?
Yes. Car Parking Passes are one of a number of initiatives we have implemented to help alleviate traffic congestion, and thus the impact on the environment, in and around HELL & BACK. 

Our aim is to reduce the number of cars accessing the H&B venue, by encouraging car pooling and the use of public transport, where possible.

Research after previous events showed that many people taking part did not drive but were nonetheless charged for parking. Therefore we took car parking out of the registration fee, which reduced the cost for many people, and are now only charging those who require a car parking spot. 

The cost is €5 per car in Temple House.

WHAT ABOUT PUBLIC TRANSPORT? (Events in Bray Only)
As part of our green initiative, we also run a shuttle bus service from Bray DART station to Belmont Estate for those who prefer not to drive. 

Click on the link below for the list of times the bus will leave Bray DART station - plus the return journey after you have finished up.

You can buy a Shuttle Bus Pass from the driver on the day for €5 cash. For further details check in the News section on H&B Website. 


WHERE CAN I BUY A CAR PARKING PASS?
During the registration process, you are asked if you would like to purchase a discounted Car Parking Pass. If you choose "yes", we will be sent a QR code by email which you should print and present to the Car Park Attendant when entering the pre-paid car park.

You will also be able to purchase a Car Parking Pass at the Gate for €10. Follow the road signs for the correct parking place.

WHERE CAN I LEAVE MY VALUABLES?
There will be a secure area in Killruddery for personal valuables (car keys, wallets, phones) close to the Start / Finish Line.  Please note that valuables must fit into a small freezer bag (limited space).  You must have your Individual Bib Number with you in order to both leave and collect your valuables.

WHERE CAN I LEAVE MY BAG?
There will be an unattended Bag Drop area close to the Start / Finish Line. Participants leave their kit bags there at their own risk.  It is a good idea to have a change of dry warm clothes and a towel for after your H&B experience!  Valuables can be left in the secure valuables drop as advised above.^^^

ARE THERE CHANGING FACILITIES?
Yes, there will be separate male and female changing areas close to the Start / Finish Line.

It is important to bring a towel and complete change of warm, dry clothes with you for after the event because you will be cold and wet and have a distance to travel back to the car park ahead of you!

ARE THERE SHOWERS?
There will be a rinse down area close to the Start / Finish Line where you will be able to wash off any dirt and muck on you. This is also close to the Bag Drop and changing area so you will be able to clean up and then change into your dry clothes straight after the event. Again, remember that this is a working farm so do not expect luxury!

In our Bray events, Shoreline Leisure Centre is located on the Southern Cross Road. You can pay for a swim for a shower there, which is a good solution for those of you travelling a long distance home. Find out more info on their website.


WHAT IS ARE MY TEAM LOGIN DETAILS FOR?
When you register a team of 4 online, you will receive a username and password by email .You can then log into your Team Account up to 21 days before the event and make unlimited changes to your team members, their contact details etc. 

So you don't need to know your 4 team members when registering. Also if someone gets injured in advance, you can simply log in and update with a replacement team member. 

Unfortunately the log ins are disabled 21 days before HELL & BACK to allow us create a Participant List so you cannot make any changes to your team after this time.



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REFUND FAQs

CAN I GET A REFUND IF I CANNOT DO THE EVENT?

Applications for a refund must be made in writing to info@aliveoutside.ie within the following time frame:

  • Up to 6 weeks (30 working days) before Event = 50% of Registration Fee
  • Within 6 weeks (30 working days) of Event = 0% of Registration Fee
We regret that you are not entitled to a refund if you pull out:
  • within 6 weeks (30 working dats) of Event;
  • do not show up on the day of the event; or 
  • those who do not finish the course.
Please see our TERMS & CONDITIONS for full details on our refund & transfer policies.

Partial Refunds
If you are part of a Team of 4, we are unable to issue you a partial refund if one member of your team cannot take part. If you are entitled a Refund under the above time frame, you have a number of options:
  • We refund the entire Team of 4 and you register the remaining team members again as individuals at the online web rate (space permitting).
  • You recruit someone for the Team of 4 to replace the person who cannot take part. Post to our Facebook page as you may find a replacement there. Then simply log into your Team Manager account, using your username and password, and update the 4 members on your team. (Deadline for Team of 4 Member Changes is 3 weeks before the event.)


MORE INFO FAQs

BROCHURE & POSTER
Brochures & posters for our upcoming events can be obtained by email. Write to info@aliveoutside.ie if you would like some sent to you in the post.

WHO DO I CONTACT FOR MORE INFORMATION?
  • In advance of the event, you can call us in the office on 01 2147355, Monday to Friday from 09:00 until 17:30. 
  • At the event itself, we will have an Information Point close to the Start / Finish Line, where you can ask any questions you have. 
  • All our marshals will also be able to help you out with queries – you wont be able to miss them with their green Alive Outside jackets!

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ON THE DAY FAQs

ON THE DAY FAQs

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HERCULES (SAT)
Event
Sat 11th Oct 2014
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Ballinacarrow, Co Sligo
TROJAN (JAN)
Event
Sun 25th Jan 2015
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Sun 1st Feb 2015
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Bray, Co Wicklow
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