FREQUENTLY ASKED QUESTIONS
(Updated 2nd Oct 2014)


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GENERAL FAQs

WHAT IS HELL & BACK?
HELL & BACK is an off-road obstacle course challenge, featuring man-made and naturally-occurring challenges over a variety of terrain, on course 10-15km long. Check out our video below to give you a great understanding of what exactly is involved.
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IS THERE A MASS START?
No, there will be a number of starting waves. There will be between 250-500 HellRaisers (participants) in each wave. You can choose your wave start time when you register with confirmation announced in the Provisional Start List two weeks prior to the event.

CAN I CHOOSE MY START TIME?
Yes, when you are registering, you will be asked which wave you want to start in.

CAN I CHANGE MY START TIME?
If you give us enough time (at least 4 weeks beforehand), we will do what we can to try and get you into another wave. Please note though that, for health and safety reasons, there are a limited number of places in each wave and they are allocated on a first come, first served basis.

Unfortunately once the Official Start List is published, we cannot accommodate any further wave changes.

MUST I WEAR A WRISTBAND?
Each wave is colour-coded and you will receive a numbered wristband with the corresponding colour in your Starter Pack. You must show this coloured wristband to enter the Starting Area. 

At the Finish Line, you will be presented with an exclusive "I Made it Thru' HELL & BACK" t-shirt upon presentation of your wristband. No wristband, no t-shirt therefore 
please make sure your wristband is securely fastened before the event starts.


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For more advice on clothing and footwear for HELL & BACK, please speak with the expert staff in 53 Degrees North.



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WHAT ARE MY TEAM LOGIN DETAILS FOR?
When you register a Team of 4 online, you will receive a username and password by email. You can then log into your Team Account and make unlimited changes to your team members and their contact details etc up to 21 days before the event

This means that you don't need to know your 4 team members when originally registering the team. Also if someone cannot take part for whatever reason (gets injured, clash of dates etc), you can simply log in and update them with a replacement. 

Unfortunately the log ins are disabled 21 days before HELL & BACK to allow us create a Participant List so you cannot make any changes to your team after this time.
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IS DUCT TAPE ALLOWED?
No, duct tape on shoes is not permitted as our venue is a working farm and animals can choke on any discarded duct tape. Instead, we suggest you triple knot your runners - you will be running through lots of muck which will do its best to suck your runners off your feet.

WILL I GET WET?
Yes, there are plenty of water obstacles but nothing deeper than about 4 foot (just above your waist). There are no swimming sections on the course. 

WILL I GET COLD?
Part of the HELL & BACK challenge is overcoming the elements, as well as the obstacles. As mentioned above, you will get wet although we have designed the course to keep you constantly on the move so you shouldn't get too cold!

WILL I NEED HELP AT SOME CHALLENGES?
Absolutely - no matter how strong or tall you are, you are going to need the help of your fellow HellRaisers (or our course marshals) at various parts of the course. Don't be afraid to ask someone for a booster or helping hand - just make sure you turn around and replicate the favour when you get to the top.

SHOULD I CARRY WATER?
Not unless it's in a hands-free container. There will be water stations on the course so make sure you take the time to rehydrate at both stops. We also provide water at the Finish Line.



CAN I LISTEN TO MY MUSIC DURING THE EVENT?
No. Mud and electronics don't mix well.

WHAT IS THE CUT OFF TIME?
For health and safety reasons, you have 3 hours after the last wave starts to make it around the course. after this cut-off time, we reserve the right to remove participants from the course.

CAN I TAKE PART IF I AM UNDER 16?
No, for insurance purposes, you must be over 16 years of age to take part.

IS THERE A CHARITY ELEMENT TO HELL & BACK?
While HELL & BACK is not a charity event, we recognise that many of our participants go thru' HELL & BACK to raise money for various charities. Check out our Fundraising Page where you will find fundraising tips, as well as sponsorship forms and HELL & BACK logos that you can download and use.

WILL THERE BE ELECTRONIC TIMING USED?
No. There are no timing chips at HELL & BACK and no official times are recorded because it a a challenge, not a race. There will be a digital clock at the Start and Finish Lines so you can calculate your own time if you wish.

DO I NEED TO NAVIGATE?
No, the course will be clearly marked and marshalled by our event staff...simply follow the arrows.

WHAT TRAINING SHOULD I DO?
There is no easy way through HELL & BACK but training definitely helps. Check out our Training Page for more information and advice from previous HELL & BACK participants and bloggers.

CAN I VIEW PHOTOS OF PREVIOUS EVENTS?
Yes, we take thousands of Official Photos at HELL & BACK and post them all on our Facebook page in the days afterwards.

WHERE CAN I STAY?
  • Milllhouse B&B, Keenaghan, Ballymoate. (071) 918 3449 (10 mins)
  • Castle Dargen Hotel, Ballygawley. (071) 911 8080 (10 mins)
  • Church View, Gorteen. (071) 918 2935 (10 mins)
  • Cawleys Guest House, Tobercurry. (071) 918 5025 (15 mins)
  • Murphys Hotel, Tobercurry. (071) 918 5598 (15 mins)
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INSURANCE FAQs

FOR HELL & BACK EVENTS IN 2014?
As every participant has different insurance needs, it is the decision and responsibility of each person to ensure they are fully covered in accordance with their specific requirements when participating in HELL & BACK.
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WE STRONGLY RECOMMEND THAT EACH PARTICIPANT HAS
THEIR OWN PERSONAL ACCIDENT COVER IN CASE OF INJURY.
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FOR HELL & BACK EVENTS IN 2015?
From 2015 onwards, a €5 Personal Accident Insurance Fee is a mandatory part of your registration, as it covers injuries you may sustain taking part in HELL & BACK.
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HELL & BACK is Ireland’s Toughest Mental & Physical Endurance Challenge and there are risks associated when participating. This Personal Accident Policy, which is underwritten by AIG Ireland, provides various benefits, including €1,500 Medical Expenses per person, for injuries sustained while participating in the HELL & BACK Event you have registered for. Please note that Loss of Income is not covered.
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This is a very brief synopsis of the cover provided and does not form the basis of your contract with AIG. For a full synopsis of the cover provided or if you have queries, please contact our Head Office on info@aliveoutside.ie or 01 2147355.! 
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STARTER PACK FAQs
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WHERE DO I PICK UP MY EVENT PACK?
Packs are collected at the venue on the day of the event (You no longer have to pre-collect your pack). Please arrive at the venue at least 90 minutes before your start time so you have enough time to register.
WHAT IS IN MY EVENT PACK?
Your event pack will contain your numbered, colour-coded wristband - You need this wristband to enter the start area and you also need to present it at the finish line to collect your HELL & BACK T-shirt. The pack will also contain other event info. 

WHAT DO I NEED TO COLLECT MY EVENT PACK?
Bring a printed copy of your Registration Confirmation Email that you received when you signed up for the event. 

WHAT INFO IS ON THE START LIST?
Find your participant number, collection point, t-shirt size and starting time on the Official Start list, which will be posted here on our website prior to the event. A link will also be posted on our Social Media pages (Facebook & Twitter) so make sure you follow us for all the latest news! 





ON THE DAY FAQs

WHERE DO I PARK?
It depends on the event! In all cases, full details will be posted on our website and social media outlets (Facebook & Twitterin advance of the event.
  • HELL & BACK Hercules in Sligo: Parking is on-site in Temple House Demesne. Click here for more info. 
  • HELL & BACK Trojan in Killruddery (Jan/Feb): Parking is off-site in Dell & IDA Car Parks. 
  • HELL & BACK Apollo in Belmont (June): Parking is off-site in Dell & IDA Car Parks.
  • HELL & BACK Titan in Killruddery (Sept): Parking is on-site in Killruddery.  
IF YOU HAVE PAID IN ADVANCE FOR PARKING, YOU WILL RECEIVE 
YOUR UNIQUE QR CODE BY EMAIL. IF NOT, CALL US ON 01 2147355 ASAP!
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IS THERE A CAR PARKING CHARGE?
Yes. Car Parking Passes are one of a number of initiatives we have implemented to help alleviate traffic congestion, and thus the impact on the environment, in and around HELL & BACK. 

Our aim is to reduce the number of cars accessing the H&B venue, by encouraging car pooling and the use of public transport, where possible.

Research after previous events showed that many people taking part did not drive but were nonetheless charged for parking. Therefore we took car parking out of the registration fee, which reduced the cost for many people, and are now only charging those who require a car parking spot. 

You can pay at the gate for all our events with the fee in Bray = €10 per car and in Sligo = €5 per car.
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WHERE CAN I BUY A CAR PARKING PASS?
During the registration process, you are asked if you would like to purchase a discounted Car Parking Pass. If you choose "yes", we will be sent a QR code by email, which you should present to the Car Park Attendant when entering the pre-paid car park.

You can also purchase a Car Parking Pass at the Gate on the day (€10 for Bray, €5 for Sligo). Full details will be posted on our website and social media outlets (Facebook & Twitterin advance of the event.
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WHAT ABOUT PUBLIC TRANSPORT? 
  • HELL & BACKs in Bray
    As part of our green initiative, we run a shuttle bus service from Bray DART station to Killruddery/Belmont Estates for those who prefer not to drive. Full details of shuttle bus times will be posted on our website and social media outlets (Facebook & Twitterin advance of the event. You can buy a Return Shuttle Bus Pass from the driver on the day for €5.
  • HELL & BACK Hercules in Sligo
    Public transport connections around Ballymote/Ballinacarrow can be infrequent. If you are travelling by train, we recommend that, instead of travelling all the way to Sligo Town, you get off at Ballymote and take a taxi to Temple House. Ballymote is just a 10 min drive away from Temple House (which is located outside Ballinacarrow), while Sligo town is 25 mins away. We strongly recommend you ring Ballymote Train Station in advance and arrange a taxi in advance.
IS THERE ANYWHERE I CAN LEAVE VALUABLES?
At each of our events, we have a free Secure Valuables Drop for your personal valuables (car keys, wallets, phones). Please note that valuables must fit into a small freezer-sizes zip bag. You will be given a numbered wristband upon leaving in your valuables - and must present this wristband upon collection. No wristband, no valuables! Full details will be posted on our website and social media media outlets  (Facebook & Twitterin advance of the event.

WHERE CAN I LEAVE MY KIT BAG?
At each of our events, we have large Male and Female Changing Areas where you can leave your kit bag with a dry change of clothes & towel (strongly recommended!) while you are running. Make sure you leave any valuables in the Secure Valuables Drop as detailed above. Please note that you leave your bag in the Changing Areas at your own risk. 

ARE THERE CHANGING FACILITIES?
Yes, there are separate Male and Female Changing Areas available to change before and after the run. It is strongly recommended that you bring a towel and complete change of warm, dry clothes with you because you may be cold and wet and have a distance to travel back to your car. At each of our events, there will also be a Wash Down Area to rinse the muck off before changing into your clean clothes.

ARE THERE SHOWERS?
At each of our events, there will be a Wash Down Area for you to wash off any dirt and muck on your body. Remember that this is a working farm so do not expect luxury! Also, because of the potential dangers they can cause to the farm animals, you cannot bring shampoos or gels into the Wash Down Area - it is essentially water only!

For events in Bray, Shoreline Leisure Centre on Southern Cross Road is located very close to HELL & BACK. As a HellRaiser, you qualify for a discounted a swim and shower, which is a good solution if you are travelling a long distance home. Contact Shoreline direct for more information.
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REFUND FAQs

CAN I GET A REFUND IF I CANNOT DO THE EVENT?

Applications for a refund must be made in writing to info@aliveoutside.ie within the following timeframes:

  • Up to 6 weeks (30 working days) before Event = 50% of Registration Fee
  • Within 6 weeks (30 working days) of Event = 0% of Registration Fee
We regret that you are not entitled to a refund if you pull out:
  • within 6 weeks (30 working dats) of Event;
  • do not show up on the day of the event; or 
  • those who do not finish the course.
Please see our Terms & Conditions for full details on our refund & transfer policies.

Partial Refunds
If you are part of a Team of 4, we are unable to issue you a partial refund if one member of your team cannot take part. If you are entitled a Refund under the above time frame, you have a number of options:
  • We refund the entire Team of 4 and you register the remaining team members again as individuals at the online web rate (space permitting).
  • You recruit someone for the Team of 4 to replace the person who cannot take part. Post to our Facebook page as you may find a replacement there. Then simply log into your Team Manager account, using your username and password, and update the 4 members on your team. (Deadline for Team of 4 Member Changes is 3 weeks before the event.)


MARKETING FAQs

BROCHURES & POSTERS?
If you would like some brochures or posters for one of our upcoming events, drop an email to  info@aliveoutside.ie and we will send you a link, allowing you print them off at your own convenience.

MORE INFORMATION?
  • Before taking part, call us in HQ on 01 2147355, Monday to Friday from 09:00 until 17:30. 
  • At HELL & BACK, we will have an Info Desk for any questions you may have. 
  • On course, ask any of our marshals or "Hell-pers", who will be delighted to help you out!

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ON THE DAY FAQs

ON THE DAY FAQs

  • Events in Sligo: Yes! All participants collect their Pack on the morning of the event at Temple House Estate. 
  • Events in Sligo: Yes! All participants collect their Pack on the morning of the event at Temple House Estate. 

STARTER PACK FAQs
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WHERE DO I PICK UP MY EVENT PACK?
It depends on the venue! 

STARTER PACK FAQs
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WHERE DO I PICK UP MY EVENT PACK?
It depends on the venue! 

STARTER PACK FAQs
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WHERE DO I PICK UP MY EVENT PACK?
It depends on the venue! 
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TROJAN (JAN)
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