As per the Event Terms and Conditions, which you agreed to when signing up, unfortunately we cannot offer a refund if you cannot take part in HELL & BACK. You can though appoint a replacement to take your place by simply following these instructions:
Email your replacement the original Ticket / Confirmation Email or QR code.
On the day, the replacement should present this Ticket/QR code to one of our marshals at the Registration Tent and collect the allocated Wristband on your behalf.
The replacement must read the Event Terms and Conditions and, if happy with them, sign their name beside the allocated Wristband Number.
So if you get injured and can no longer take part, you can allocate your place to someone else right up until the event day.
If the event is SOLD OUT, you may find a buyer for your ticket on the Event Page of our Facebook.